Terms of Service

1. Acceptance of Terms

By accessing or using JumpStart (start-a-podcast.com) or Convia Pro (conviapro.com) (each a "Service" and together the "Services"), operated by Convia Studio, Inc. ("Convia," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms") as they may be updated from time to time. If you do not agree to these Terms, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

We may update these Terms from time to time. We will post the updated Terms and revise the "Last updated" date.

2. Description of Service

JumpStart is a free, public AI-assisted tool that helps anyone shape a podcast concept and receive a strategy summary. Convia Pro is a narrative intelligence platform that helps creators transform recorded conversations into multi-platform content, including content production and processing features, AI-assisted generation of clips, posts, and scripts, a guest portal, and the ability to connect third-party accounts and publish content to external platforms on your behalf.

Convia Pro is currently offered on an invite-only basis. Features may change as we continue to develop the Services. We may add, modify, suspend, or discontinue features at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Services, including any resulting loss of access to your content. You are responsible for retaining your own copies of any content you value, and you should not rely on the Services as your only copy.

3. Account Registration

JumpStart note. JumpStart can be used without an account. If you choose to receive your strategy by email, the only registration-style information you provide is the email address you submit. The account obligations in this section apply to Convia Pro.

To use Convia Pro, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your login credentials secure and confidential
• Accept responsibility for all activity under your account
• Notify us promptly of any unauthorized use of your account

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services.

THE SERVICES ARE NOT INTENDED FOR THE STORAGE OR PROCESSING OF CONFIDENTIAL, PRIVILEGED, EXPORT-CONTROLLED, BIOMETRIC, GOVERNMENT-IDENTIFIER, FINANCIAL-ACCOUNT, PAYMENT-CARD, HEALTH, CHILDREN'S, OR OTHER REGULATED OR SENSITIVE INFORMATION EXCEPT TO THE LIMITED EXTENT EXPRESSLY DESCRIBED BY US IN WRITING FOR A SPECIFIC FEATURE. YOU MUST NOT UPLOAD OR SUBMIT ANY CONTENT TO THE SERVICES UNLESS YOU HAVE DETERMINED THAT DOING SO IS LAWFUL AND APPROPRIATE FOR THE NATURE OF THE CONTENT AND THE SERVICES. YOU ACKNOWLEDGE THAT THE SERVICES ARE NOT A LAW FIRM, HOSPITAL, BANK, PAYMENT PROCESSOR, RECORDS CUSTODIAN, OR SECURE EVIDENCE REPOSITORY, AND YOU SHOULD NOT USE THE SERVICES TO STORE MATERIAL THAT REQUIRES SPECIAL LEGAL, REGULATORY, OR PROFESSIONAL CONFIDENTIALITY PROTECTIONS.

4. Waitlist and Invite Access

Access to Convia Pro is currently invite-only and may be offered through a waitlist or design-partner program. You understand that:

• Waitlist position does not guarantee access to Convia Pro
• We may contact you about product updates and launch information
• Design partners may receive early access in exchange for feedback, subject to any separate agreement
• You can unsubscribe from non-essential communications at any time

5. Subscriptions, Billing, and AI Credits

Paid plans. Certain features require a paid subscription. By subscribing, you authorize us (and our payment processor) to charge the applicable fees, including recurring fees, to your payment method.

Billing cycle and renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.

Price changes. We may change subscription prices. We will give you reasonable notice, and changes apply to the next billing period after the notice.

AI credits. Some features consume AI credits. There are two types: monthly credits included with your plan, and top-up credits you purchase separately. Monthly credits roll over for one month, and top-up credits remain valid for one year, in each case only while your subscription remains active. When you use AI features, monthly credits are consumed before top-up credits. Credits expire and are forfeited if your subscription lapses or is canceled, and expired or forfeited credits are non-refundable.

No refunds. All fees, including subscription fees and AI credits, are non-refundable except where a refund is required by applicable law. Non-payment may result in suspension or termination of access to paid features.

Delinquent accounts. We may suspend or terminate access to the Services for any account with an amount past due. In addition to the amount owed, a delinquent account may be charged reasonable costs incidental to collection, including chargeback and collection fees.

Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes.

6. Your Content and the Rights You Grant Us

You own your content. You retain ownership of the recordings, transcripts, text, and other materials you upload to or create within the Services ("Your Content"), and of the clips, posts, scripts, strategies, and other outputs generated from it ("Generated Content").

License you grant us. To operate the Services, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify, and create derivative works from Your Content, and to transmit and publish Your Content and Generated Content to third-party platforms you connect, in each case for the purpose of providing the Services to you and acting on the instructions you give through the Services. This license exists only to run the Services for you and ends when you delete the relevant content or close your account, except for copies retained as described in our Privacy Policy or required by law, and except for content you have already published to third-party platforms, which we cannot retract on your behalf.

Third-party platform publishing. When you connect an external account (for example, LinkedIn, YouTube, Instagram) and direct us to publish, you authorize us to act on your behalf through that platform's interface. You remain responsible for complying with each platform's own terms. We are not responsible for the acts, policies, or availability of third-party platforms.

Your responsibility for content. You represent that you have all rights necessary to upload Your Content and to publish Generated Content, and that doing so does not infringe any third party's rights or violate any law.

7. Connected Platforms and Third-Party Terms

Convia Pro lets you connect third-party accounts (for example, LinkedIn, YouTube, Instagram, Facebook, Threads, TikTok, Bluesky) so we can publish and manage content on your behalf at your direction. When you connect a platform, you authorize us to access and transfer the data necessary to do so, and you agree to comply with that platform's own terms. We are not responsible for a connected platform's use of your information, its policies, or its availability.

YouTube. If you connect your YouTube account, you agree to be bound by the YouTube Terms of Service. Our use of information received from YouTube APIs is also subject to the Google Privacy Policy. You can revoke the Service's access to your YouTube data at any time through the Google security settings page, under the connections to third-party apps and services.

8. AI Features and Model Training

The Services use artificial intelligence, including third-party AI providers, to generate and process content. The following describes how content interacts with AI. We treat these as three separate things.

Third-party AI providers. We use third-party AI and processing providers (for example, for clipping, transcription, and content generation) to deliver AI features, and we may change providers over time. These providers process Your Content to perform the requested task. Each provider handles data under its own terms, and may process or use content, including for training, in ways we do not control. We do not warrant any particular provider's data-handling or training practices. You should not submit content through AI features that you are not comfortable being processed by third-party providers.

Our use of your content to train models. We do not currently train our own AI models on Your Content. If that changes, we would use only de-identified and aggregated data, we would provide notice before doing so, and we would offer you the ability to opt out.

Workspace-scoped personalization. Separately from the above, the Services may offer features that learn from your own content to personalize outputs for you (for example, matching your voice, style, or knowledge). This personalization is scoped to your workspace, is used to improve the Services for you, and is not used to train models for other customers.

9. Guests and Guest-Provided Information

Convia Pro includes a guest portal and features that record, process, and publish conversations involving people other than you ("Guests").

Your responsibility. You are solely responsible for obtaining all consents, releases, and permissions necessary to record each Guest, to process their voice, likeness, and contributions through the Services (including AI features), and to publish Generated Content featuring them. You represent and warrant that you have obtained these consents, and you agree to indemnify us for any claim arising from your failure to do so (see Section 14).

Guest data rights. A Guest may have rights regarding their personal information under applicable law regardless of this allocation of responsibility. Guests may contact us at the address in Section 17 about their information, and we may direct such requests to you as the party that controls the relationship.

10. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe the intellectual property or other rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Harass, abuse, or harm others
• Distribute spam or unsolicited communications
• Impersonate any person or entity
• Generate or publish content that is unlawful, defamatory, deceptive, or that you do not have the rights to create or distribute
• Create, upload, store, or distribute child sexual abuse material (CSAM) or any content that sexually exploits or endangers minors
• Create or distribute misinformation, including false or misleading content presented as fact in a way that is likely to deceive or cause harm
• Publish content that violates the policies of the third-party platforms you connect, including their restrictions on political advertising, election-related content, and age-restricted or adult content
• Interfere with the proper functioning of the Services or circumvent usage limits

Restricted and sensitive information. The Services are designed to help you derive and distribute content intended for publication. They are not a secure repository for confidential or regulated information. You agree not to upload, store, or process through the Services:

• Classified or government-restricted information
• Regulated data such as health records, financial account numbers, government identifiers, or other data subject to specialized legal protection
• Trade secrets or third-party confidential information you are not authorized to disclose through a publishing tool

Because the Services exist to produce and distribute publishable content, you should not upload information you need kept secret, and you should not treat the Services as a confidential or privileged channel. We still apply the security measures described in our Privacy Policy and honor applicable data rights, but the Services are not intended for, and you should not rely on them for, the safekeeping of secret or sensitive material.

You are responsible for Generated Content you review, approve, and publish. AI output can be inaccurate; you should review it before relying on or publishing it.

Content moderation. We may, but are not obligated to, monitor, review, refuse, or remove content on the Services, and we may suspend or terminate accounts that violate these Terms. We may use automated and manual means to do so. We have no general obligation to monitor content, and our right to moderate does not make us responsible for content you or others submit.

CSAM. Child sexual abuse material is strictly prohibited. We may use automated and manual methods to detect such material, and where we become aware of it we will remove it, terminate the responsible account, and report it to the National Center for Missing & Exploited Children (NCMEC) or other appropriate authorities as required by law.

11. Intellectual Property

Our content. The Services, including their design, software, and features, are owned by Convia Studio, Inc. and protected by intellectual property laws. Except for the rights expressly granted to you, you may not copy, modify, distribute, or create derivative works of the Services without our written permission.

Feedback. If you give us feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR FIT FOR ANY PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVIA STUDIO, INC. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CONVIA FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

14. Indemnification

You agree to indemnify, release, defend, and hold harmless Convia Studio, Inc., its affiliates, officers, directors, employees, and agents from any claim, damage, loss, or expense (including reasonable legal fees) arising from: your use of the Services; your violation of these Terms; your violation of any third party's rights, including a Guest's; or content you upload, generate, or publish through the Services.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violation of these Terms. You may stop using the Services at any time and may close your account through your account settings.

Upon termination, your right to use the Services ceases. Provisions that by their nature should survive termination will survive, including content licenses for already-published content, intellectual property, warranty disclaimers, limitations of liability, and indemnification. We will handle your data following termination as described in our Privacy Policy, which is hereby incorporated into these Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction.

17. Contact